I was worried and anxious at the start of our chat, but by the end, I was smiling and feeling like your company was truly living up to your guarantee. So many companies these days have CS agents who don't seem to have much knowledge or patience. Thankfully, Inkgrabber had both. Not only that, your rep- Katie had the perfect temperament for this type of job, dealing with people who initially are dissatisfied with either the product or service and therefore may be on edge, or even angry. She very calmly answered all of my concerns and even offered to telephone me in order to further explain your return process. I only wish other companies had people like Katie in their employ. It sure would make life and commerce a lot easier for today's consumer! Thank You!